Refund Policy

Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when REVIEW has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product.
4. Full application processing fee in case of job application

Refund Types
REVIEW will process your refund according to the following refund types

1. Refund from returns:
   Refund is processed once your item is returned to the warehouse and QC is completed (successful).
2. Refunds from canceled orders:
   Refund is automatically triggered once cancelation is successfully processed.
3. Refunds from failed deliveries:
   Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.
4. Refunds from failed job application:
   The refund process begins when your job application is unsuccessful.

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	10 working days
Nagad	Mobile Wallet Reversal / Nagad	7 working days
Cash on Delivery (COD)	Bank Deposit	5 working days

Note: Maximum refund timeline excludes weekends and public holidays.

Modes of Refund	Description
Bank Deposit	The bank account details provided must be correct. The account must be active and should hold some balance.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Review, please contact your personal bank.
Nagad Mobile Wallet	Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.